Privacy Policy

Any queries, please do call us.
Tel: 01279 876661

This privacy policy sets out how The English Cream Tea Company uses and protects any
information that you give The English Cream Tea Company when you use this website.
The English Cream Tea Company is committed to ensuring that your privacy is protected. Should
we ask you to provide certain information by which you can be identified when using this website,
then you can be assured that it will only be used in accordance with this privacy statement.
The English Cream Tea Company may change this policy from time to time by updating this page.
You should check this page from time to time to ensure that you are happy with any changes. This
policy is effective from 1/5/2012.

We may collect the following information:
1) Name and job title
2) Contact information including email address
3) Demographic information such as postcode, preferences and interests
4) Other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service,
and in particular for the following reasons:
1) Internal record keeping
We may use the information to improve our products and services. We may periodically send
promotional emails about new products, special offers or other information which we think you
may find interesting using the email address which you have provided. From time to time, we may
also use your information to contact you for market research purposes. We may contact you by
email, phone, fax or mail. We may use the information to customise the website according to your
2) Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised
access or disclosure, we have put in place suitable physical, electronic and managerial procedures
to safeguard and secure the information we collect online.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once
you agree, the file is added and the cookie helps analyse web traffic or lets you know when you
visit a particular site. Cookies allow web applications to respond to you as an individual. The web
application can tailor its operations to your needs, likes and dislikes by gathering and remembering
information about your preferences. We use traffic log cookies to identify which pages are being
used. This helps us analyse data about webpage traffic and improve our website in order to tailor
it to customer needs. We only use this information for statistical analysis purposes and then the
data is removed from the system. Overall, cookies help us provide you with a better website by
enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives
us access to your computer or any information about you, other than the data you choose to share
with us. You can choose to accept or decline cookies. Most web browsers automatically accept
cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may
prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these
links to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you
provide whilst visiting such sites and such sites are not governed by this privacy statement. You
should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:
1) Whenever you are asked to fill in a form on the website, look for the box that you can click to
indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes,
you may change your mind at any time by writing to or emailing us at
We will not sell, distribute or lease your personal information to third parties unless we have your
permission or are required by law to do so. We may use your personal information to send you
promotional information about third parties which we think you may find interesting if you tell us
that you wish this to happen.
2)You may request details of personal information which we hold about you under the Data
Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on
you please write to:

If you believe that any information we are holding on you is incorrect or incomplete, please write
to or email us as soon as possible at the above address. We will promptly correct any information
found to be incorrect.